Privacy Policy — Redbrick AI

This Privacy Policy explains how Redbrick AI Limited ("we", "us", "our") collects, uses, and protects personal information when you visit our website at redbrick-ai.co.uk or contact us regarding our services.

We are committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Redbrick AI Limited is the data controller for personal information collected through this website. Our primary contact email is [email protected]. We are registered in England and Wales.

2. Information We Collect

We may collect personal information when you: contact us via our enquiry form or by email; subscribe to communications from us; or engage with us in relation to our services. This may include your name, email address, company name, and the content of your communications with us. Our website itself does not use tracking cookies or analytics services that collect personal data without your consent.

3. How We Use Your Information

We use personal information to: respond to your enquiries and communicate with you about our services; manage our client and prospect relationships; comply with legal obligations; and improve our services and website. We process personal information on the basis of legitimate interests (where you have contacted us seeking information about our services), contract performance (where you are a client), and consent (where we have explicitly requested it).

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where necessary to deliver our services or comply with legal requirements. We may share information with trusted service providers who assist us in operating our business, subject to confidentiality obligations.

5. Data Retention

We retain personal information for as long as necessary to deliver our services, maintain our business records, and comply with legal obligations. Enquiry correspondence is typically retained for up to 3 years. Client records are retained for the duration of the engagement and for a period thereafter in accordance with legal requirements.

6. Your Rights

Under UK GDPR, you have the right to: access the personal information we hold about you; correct inaccurate information; request deletion of your information (subject to legal obligations); restrict or object to our processing; and data portability. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Website Cookies

Our website uses only a minimal cookie to store your cookie consent preference. We do not use advertising cookies, tracking cookies, or third-party analytics cookies without your consent. See our Cookie Policy for details.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Email communications carry inherent risks which we mitigate where possible but cannot eliminate entirely.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of last update. Continued use of our website following changes constitutes acceptance of the updated policy.

10. Contact

For any questions about this Privacy Policy or how we handle your personal information, please contact us at: [email protected]